PLATTSBURGH | Small business and nonprofit personnel are invited to develop communication skills that will help them retain employees and support positive customer experiences at a free workshop presented by the Adirondack North Country Association and the Adirondack Diversity Initiative.

Free Building Welcoming and Belonging in the Workplace workshops will take place Tuesday, Nov. 15, from 9 a.m. to 12 p.m. in the Old Council Chambers of Plattsburgh City Hall and Wednesday, Nov. 16, from 9:30 a.m. to 12:30 p.m. at WorkSmart Coworking and Meeting Place in Glens Falls.

Small business owners, employees, aspiring entrepreneurs and nonprofit personnel in Adirondack North Country Association’s (ANCA) 14-county service region are invited to attend. Registration is open at

“This is a great opportunity for businesses and organizations to learn skills that can help them create a work culture that feels welcoming, inclusive and safe for their employees and customers,” said ANCA Entrepreneurial Economy Program Director Danielle Delaini, who oversees ANCA’s Center for Pandemic Response (ANCA CPR). “By building a sense of belonging, businesses can improve worker satisfaction and retention while supporting the needs of a diverse clientele. Welcoming workplaces positively impacts the local business community and the staff and consumers who support it.”

ADI Scholar Activist David Epstein-HaLevi will lead workshop participants through activities and conversations designed to teach skills and methods for communicating needs, requests, boundaries and emotions in a nonviolent way.

Read the full article in the Sun Community News.