Standing outside Ward Lumber in the Adirondack town of Jay, you could
easily confuse the company’s namesake, Jay Ward, for a small-town mayor.

Over the course of a 30-minute, Ward repeatedly pauses to greet an incoming
customer by name, complete with inquiries about family members and life
over the past year.

“If I stand here long enough, we are gonna get interrupted the whole time
because it’s a community that we’ve been a part of,” Ward remarked, with
more than a touch of pride.